Buchan House service point has reopened

Aberdeenshire Council’s customer service point in Peterhead has reopened on an appointment basis, in line with the latest Scottish Government advice.

Thursday, 27th August 2020, 8:53 am

Appointments for the service point at Buchan House will initially be available on a part-time basis between 9am and 1pm, Monday to Friday, to accept payments and to validate documents for council services only.

Those wishing to make an appointment for a 15-minute slot should call 03456 08 12 02.

Access will be restricted to two customers at any time, and no more than two people per household.

Customers who provide an email address will receive a confirmation email detailing their appointment date and time and the arrangements for when they arrive.

Those without an email address will be given the information over the phone.

Customer Services Service Manager Michelle Milne said: “The majority of services can now be accessed online or by phone but we do appreciate some of our customers wish to make payments or need to have documents verified in person.

“We’ve opened Peterhead initially and expect to open more locations in the coming weeks. We would like to thank all our customers for their patience over the past few months.”

To support the new arrangement, customers visiting a service point are asked to: Arrive on time; wait at the door to be signalled into the building; wear a mask (sanitising stations will be available) and follow all floor markings, signs, and instructions during the visit.

Customers should not visit the service points without an appointment, as it may not be possible for a slot to be offered.

To register a birth, marriage or death, or to discuss marriage or civil partnership, please call the Registration service. Please visit www.aberdeenshire.gov.uk/registrars for contact details.

Payments for a range of council services can be made online by visiting: www.aberdeenshire.gov.uk/pay/

Police Scotland services continue to be available via the new out of hours public counter and intercom system to the left of the main entrance of Buchan House.