‘Big four’ broadband providers voted as lockdown letdowns

More than half of customers of the ‘Big Four’ broadband providers – BT, Sky, TalkTalk and Virgin Media – were unhappy with the service they received during lockdown, according to new research by Uswitch.com, the comparison and switching service.

Friday, 26th February 2021, 6:50 am
Many customers of the 'big four' have been less than impressed with the service during lockdown, according to Uswitch.

The research was conducted as part of the 2021 Uswitch Broadband Awards, which recognise excellence in the consumer broadband industry.

The awards were voted for by more than 17,000 broadband customers, as well as by a panel of expert judges from the fields of consumer affairs, personal finance and technology.

Plusnet claimed the top spot in four categories and has been named Broadband Provider of the Year, the Most Popular Broadband Provider and the Best Value Broadband Provider. Plusnet was also honoured for Best Provider Customer Service, with the company winning the award for the eighth consecutive year.

Meanwhile in the TV category, BT won the battle to be named TV Provider of the Year, with customers enjoying the flexibility of being able to change their TV packages on a month-by-month basis.

Disney+ made a stunning debut in the market last year, landing the award for Best TV Content.

Its rival Netflix retained its crown as Best TV Streaming Service.

The award for the Fastest Broadband Provider was scooped once again by Virgin Media, while the Best Triple Play (broadband, TV and landline) Provider award was won by BT.

In the category of combined broadband, TV, landline and mobile services, BT took the award for Quadplay Provider of the Year.