Have your say with council

Aberdeenshire Council.
Aberdeenshire Council.
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Improvements to Aberdeenshire Council feedback process mean it is now easier than ever for you to have your say.

Frontline employees in pilot areas are being equipped with feedback cards that will let you record your own compliments, comments and complaints online.

Behind the scenes, all feedback will be given a unique reference number to allow it to be dealt with appropriately.

The new Have Your Say process is part of the council’s Improving the Customer Experience (iCE) project.

iCE works with teams from across the council, giving them support and resources to build on the council’s commitment to be the best.

Feedback cards and posters are available from Aberdeenshire Council’s six area offices, and at the Westhill, Huntly, Turriff and Ellon service points.

They can also be found at Inverurie Swimming Pool and Fraserburgh Community and Sports Centre as part of the initial pilot..

Information can also be found the Aberdeenshire Live community information screens found in around 50 locations across the area.

Chair of Aberdeenshire Council’s Policy and Resources Committee, Cllr Jim Gifford, said: “The council has always been keen to record compliments, comments and complaints, but it was felt the process could be improved through better access and greater awareness.

“It not only makes it simpler for people to provide feedback but also makes it easier for frontline staff to inform people how to do so by using the feedback cards.

“We’re initially starting with our waste and recycling service, as our collection crews have regular contact with the public.”

Committee vice-chair Cllr Martin Kitts-Hayes said: “While the feedback process is an important route for people to log complaints, we hope people will also take the time to comment on areas of service they feel work very well, or share their ideas for doing things differently.

For more, visit aberdeenshire.gov.uk/haveyoursay