The family of a pensioner who suffered severe bruising to her face at a Cruden Bay care home are demanding answers over what happened.
Jill Symmonds, 78, suffered purple bruises over nearly three-quarters of her face after an apparent fall at Sunnybank Care Home on Monday.
Mrs Symmonds grandaughter Emma Stephen is now seeking clarification over how her grandmother was left in such a state.
Ms Stephen said: “The problem that we have got at the moment is that I don’t have any facts apart from that she fell.”
She added: “I want to know step by step what exactly happened from start to finish.”
Mrs Symmonds suffers from fits and had been fitting that day before she fell.
It is believed that another fit caused her to fall from the toilet and injure her face.
Ms Stephen added: “What we’re being told is that the carer put my granny on the toilet and then went out into her bedroom to get her clothes and this is when she fell.”
However Ms Stephen believes that there should have been a second carer on duty with her grandmother due to the fits earlier that day.
She said: “The minute she started seizing she should have had two carers.”
One of the other factors that has greatly upset the family is that no-one contacted them to say Mrs Symmonds had been hospitalised.
It was not until one of her family members phoned the care home nine hours later to check on Mrs Symmonds that they were told of what had happened
Ms Stephen said: “ She was on her own for nine hours, she was very confused, very disorientated.”
A report and an investigation is now being undertaken into what happened and the family will meet with care home officials on Monday.
A Meallmore spokesperson, who own Sunnybank, said: “Both the home manager and the area manager have been in contact with the family, with the Care Inspectorate and other relevant authorities also informed of the incident.
“We are still reviewing the incident and, as is our policy following any significant event, we will undertake a full review with the resident, her family and other relevant professionals to update the resident’s care plan to minimise the risk of a future incident.”
The care home also apologised for not immediately alerting the family to Mrs Symmonds hospitalization.