Robert Stewart, 38, contacted Specsavers on Station Road complaining of a pain in his left eye which was causing him considerable distress.
The lorry driver for Scottish Water believed his contact lens had become stuck in his eye as he was in extreme pain.
Robert said: “I began to feel an unbearable pain in my left eye so I immediately tried to remove my contact lens, but it was lost in my eye. I contacted Specsavers in Inverurie for advice.”
Robert was treated immediately and diagnosed with corneal abrasion and conjunctivitis which was the reason Robert was having issues trying to remove his lens.
Unable to wear contacts for the foreseeable future and with no glasses to wear at home or work, the store immediately began working on a pair of specs which were ready in just an hour thanks to the store’s express service.
Ashleigh Wood, store director for Specsavers in Inverurie, remarked: “This is a perfect example of how opticians can help people with emergency or essential eyecare needs during the current crisis. Our assistance allowed Robert to get the prompt treatment he needed and get back on the road.
“We want the local community to know that while we are closed for routine appointments at the present time, we are still very much here to support people with their essential eye and hearing care needs. Patients can phone us in the first instance to get advice, and we will make sure they are seen if a face-to-face assessment is absolutely necessary.”
Robert continued: “Good eyesight is imperative in my line of work and I will be eternally grateful to the staff at Specsavers Inverurie for their help.”
Helping to create a sense of community within Inverurie, the store has been delivering glasses and contact lens to those in desperate need, including a local doctor who could not find time to collect them. To ensure his lenses were with him as quickly as possible, a member of staff delivered them to the doctor’s doorstep.
Specsavers has set up an Ask the Expert group on Facebook which is available for customers at: www.facebook.com/groups/SpecsaversAskTheExpert/