Parents get say on school meals payment system

Fraserburgh Academy.
Fraserburgh Academy.

Parents of school pupils in Aberdeenshire are being asked for their views on how payment methods for school meals can be improved.

A survey will run from Monday, November 3, for three weeks as part of a review into how to make the current online payment system easier, more reliable and more informative for parents.

Parents of secondary school pupils are already able to add monies onto cashless catering accounts online through Aberdeenshire Council’s website.

The school catering team has been working with Aberdeenshire Council’s Improving the Customer Experience (iCE) project to improve accessibility to services and increase customer satisfaction.

To complete the short survey, please visit https://www.surveymonkey.com/s/aberdeenshire_school_payments

Catering Services Manager Allan Doig said: “We are committed to providing excellent customer service in all of our schools and we want to hear from as many parents as possible about their experiences.

“By completing the survey, they will be able to make a positive difference and improve council services.”

The survey will be available to parents of primary school pupils as the iCE project is also focusing on the introduction of an online payment system for meals in primary schools.

This would replace the requirement for parents to purchase meal tickets from the school and introduce the option of paying online by debit or credit card, in addition to cash or cheque to the school.

Parents are encouraged to complete the survey as their feedback will allow the shaping of future online payment systems.

For further information on iCE, visit www.aberdeenshire.gov.uk/about/iCE.asp