Council re-think of registration services

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New arrangements for the Aberdeenshire Registration Service that will provide modern, customer-focused support and career progression for staff are now being put in place.

A review of the service was undertaken earlier this year, taking account of staffing structures, services provided, and the best use of offices.

Under the new structure, registrars will no longer be required to undertake duties on behalf of other council services, such as the management of applications for Blue Badges for motorists, reception duties, and cash handling.

This means staff can provide focused support on core duties such as the registration of births, marriages and deaths, as well as the increasingly popular hobby of family history research.

Registrar services will be provided at Banchory (and Aboyne as required), Banff, Ellon, Fraserburgh, Huntly, Inverurie, Peterhead and Stonehaven.

Services at Maud will end on Wednesday, December 31, and Aberdeenshire’s last ‘parlour’ registration service, at Insch, will close by the end of the year.

Access to the marriage rooms at Aboyne and Maud and will remain available for weddings, civil partnerships and naming ceremonies upon request.

Head of service for legal and governance Karen Wiles said: “While registration services aren’t something that people will require every day, it is important that we are able to respond quickly and efficiently when we are needed.

“Registrars are there for the important times in our lives, such as births, marriages and deaths, and we believe our new approach will provide an improved and more consistent service to all our customers.”

It is hoped future development of the service will include allowing more facilities to be accessed online.